Editor’s Note: Here at Dispatches, we are always looking for ways to help our readers do things. For some of our readers, that means helping navigate the working world, for others, it means assisting in the ever challenging question,“what’s for dinner?” For still others, it means figuring out how to balance family life with everything else. In an effort to aid in all of these endeavors, we have collaborated on this article written specifically for our readers.
For those readers who know they want to start a business, but aren’t sure what kind of business, consider insurance. Breaking into the insurance industry as a broker can seem daunting but there are a few industry specific tips to consider if you plan to explore pursuing working in the insurance industry. Of course, before pursuing these tips you should talk with an accountant and a lawyer to make sure you are always complying with regulations and laws.
Outsource Whenever You Can
A lot of business owners don’t like the idea of outsourcing. However, the truth is it can be one of the most useful tools you ever have at your disposal. A good option to consider when thinking about outsourcing is general operational support. Many insurance bpo companies benefit from outside operation assistance.
Focus On Customer Service
Customer service is critical in any industry, but especially when it comes to insurance. While complying with regulations, consider taking the approach of under-promising and over-delivering. Make it a point to follow-up with clients and do what you can to go above and beyond. Be personal and purposeful in your interactions.
Honesty & Integrity
If you choose to become an insurance provider, it is essential that you are as honest and upfront with your customers as possible. You should do what you can to keep your personal and business image as positive as possible. Be transparent in your details and clear about what customers can expect from you. Remember, people do business with people and trust is based on building and maintaining relationships.