Office Phone Etiquette

Whether you are a receptionist or not, you should follow some basic phone etiquette in the office.  These tips are for calls from both co-workers and clients.

• speak slowly and clearly
• use your normal tone
• do not eat or drink while on the phone
• give the caller your full attention
• move the phone away from your mouth if you are going to sneeze or cough (a please hold on just a moment usually works)
• try to avoid personal calls (that’s why you have a cell phone!)
• always return calls, even if your co-worker didn’t leave a message
• if you accidentally call the wrong extension wait for the person to answer and tell them so or leave a message apologizing
• be polite
• be patient

Do you have other suggestions?

Author: aurorameyer

I left the journalism roller coaster world for a more stable life in corporate America only to discover it is just as volatile and has a different vocabulary. View all posts by aurorameyer