Goodbye client letter

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We’ve previously addressed how to write a goodbye e-mail to your co-workers (see here and here). However, sending one to clients is a question I’ve gotten a lot lately.

This is a situation in which you need to tread very carefully. Many companies frown (for obvious reasons) on previous employees contacting their clients. However, if you have had a good relationship with the client and are giving notice to your employer, it might be a good idea to e-mail the client about the transition as well so they aren’t blind sided.

Hopefully, you are leaving the company on good terms. Given sufficient notice, your supervisor may even suggest sending an e-mail introducing the person taking over for you.

Here is my suggestion for a goodbye e-mail to your clients. Again, be sure to use your discretion and check with your supervisor.

Dear (CLIENT),

I wanted to email you to let you know that as of (DATE) I will no longer be working for (COMPANY). Thank you very much for your support over the last (TIME FRAME) years. It was a pleasure to work with you on (PROJECT) while I was part of the (COMPANY) team. (PERSON) will be handling your account beginning (DATE). You may contact her at (email@COMPANY.com) or by phone at (NUMBER). If I can be of any assistance during this transition, please don’t hesitate to let me know.

If you have any addition questions, or wish to keep in touch, my personal e-mail address is (name@email.com) and my phone number is (NUMBER).I wish you all the best in your future.

Sincerely,
(NAME)

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  1. .. can a personal email ID (not work) be used to say goodbye? note: person is not asking client for a business whatsoever, hence not breaching any terms…

    • Able,
      I think it would depend on your company’s policy. I suggest checking your company handbook first about taking contacts with you when you leave, but as long as it isn’t stated that you can’t, I think you could let your contact know you’re leaving and have a different email address for future contact.
      Good luck!

    • This is an excellent question! You could subject the email, “News to share,” or “[Company] updates.” Make sure you include who the new contact will be and cc that person on your email.
      Congratulations on what I hope is a good move for you!
      -Aurora